Experience design

The process of understanding peoples behaviour so that better solutions can be created around them. There is no fixed approach. Every organisation, their resources, their goals and their customers vary. The process does too. So, whether you are looking to launch a new product, develop conversations with your customers or make internal systems more efficient, we'll plan out a bespoke package of work especially for you.

Looking to boost internal capacity?

As well as having my own roster of clients, I work with a number of design agencies. The most common space for me to slot into is the gap between an initial design brief and back end development; focussing on UX, IA, content, design and front end development. However I am just as comfortable delivering any of my services on behalf of an agency either internally or direct to clients.

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Experience Design Includes

Strategy

A well thought through strategy that considers and connects all your brand's touchpoints, your aspirations and the resources you have available will be the driving force behind any project we undertake together. Everything will have an informed reason for being as part of the bigger picture we build up of where you want your organisation to be now, and in the future.

  • Service Design
  • User Journeys
  • Service Blueprinting
  • Workshops
  • Market Research
  • Touchpoint Audits
  • Competitor Analysis
  • Data Analysis
  • Brief Writing
  • Long-term Planning

Branding

Much more than just a logo, your brand is how you appear to the world. Your looks, your voice, the way you make people feel when they interact with you. At the core of every good brand is a solid platform that includes your core belief, your mission and your values as well as the essentials that guide how you look and of course, a logo. Everything else that comes after—whatever the medium—can then be objectively assessed for it's suitability.

  • Brand Audits
  • Naming
  • Positioning
  • Tone of Voice
  • Brand Identity
  • Style Guides

Digital

Whether it's a simple website, a bespoke application or integrated internal systems it all starts by taking the time to fully understand your goals and the needs of your audience. From there we'll create a detailed plan of attack covering style, content, features, technology and all the trimmings needed to navigate a clear path through design, build and launch. Beyond that we'll provide support, maintenance and monitoring to keep you online and operational.

  • User Experience (UX)
  • Information Architecture
  • Wireframing
  • Rapid Prototyping
  • Design Systems
  • Websites
  • Web Apps
  • Native Apps
  • eCommerce
  • Content Management
  • Wordpress
  • Analytics

Print

We live in a very digital world but you just can't beat the tactile nature of a well executed piece of print. Whether we're making your brand shine with a stationery refresh, piecing together engaging marketing literature for your latest product or designing a bespoke stand to catch peoples eye at your next big event it's all about the details. We'll sit down and write a creative brief together that maximises what can be designed and produced within your budget and timescale.

  • Stationary
  • Brochures
  • Signage & Wayfinding
  • Advertising
  • Magazines
  • Event Stands
  • Packaging
  • Vehicle Livery

Ready to talk?

Yes, I want your help!

Need something more?

I regularly work with excellent creatives, wordsmiths and techies to provide a full service agency feel without the overhead. They'll work with you directly when needed, but I'll brief them, manage them and handle the finances to ensure your project comes together on budget, on time and to the highest standards.

Marketing

SEO

Copywriting

Illustration

Photography

Video Production

Translation

Motion Graphics

Data Mapping

Ready now?

Yes, I want your help!