A selection of service design processes were undertaken to act as a launch pad for future projects. This included completing a service model canvas and creating customer journey maps and service blueprints.
To help improve lead conversion a sales pack was developed that demonstrated WG Ltd's attention to detail. The pack included a short brochure, confirmation of all known project information, sketch sheets, a checklist for the initial site meeting and a fridge magnet. All packaged up in an expandable file and posted in branded blue mailing bags. Copywriting by Amy Lambert.
A small series of pixel perfect graphic illustrations/icons created to be unobtrusive when used in the same space as their beautiful project photography. Animated and static illustrations for christmas ecard mailings were also created.
Bespoke construction project management systems built within Google's GSuite. Streamlining back office functions with smart spreadsheets, automated tasks, automatic file generation and daily inbox reporting.